Account & product support
Questions about your account, invoices, reminders, Inbox, or payment workflows.
support@keanso.inSUPPORT CENTER
Answers for the moments that matter.
From sending your first invoice to handling a client payment claim, here is how the Keanso workflow works - and where to reach us when you need help.
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Feedback & suggestions
Have an idea, found something confusing, or want to suggest an improvement?
feedback@keanso.inPrivacy requests
For questions or requests relating to your personal data and privacy.
privacy@keanso.inFAQ
A few answers before you write.
What does Keanso do?
Keanso helps independent businesses manage invoices, automate polite follow-ups, keep client replies connected to the right conversation, and handle payment claims from one workspace.
Does Keanso automatically chase my clients?
Yes. You can set a reminder rhythm for an invoice and Keanso handles the follow-up emails so you do not have to manually remember when to ask again.
Where do client replies go?
Replies to supported invoice email threads are matched to the corresponding Keanso conversation, keeping the client discussion connected to the invoice.
A client says they paid. Is the invoice automatically marked as paid?
No. A client payment claim is not treated as verified payment. The invoice owner reviews the claim in their workspace and decides whether to accept or reject it.
What happens when I accept a payment claim?
The accepted claim closes the payment workflow for that invoice, updates the invoice payment state, and triggers the appropriate payment confirmation to the client.
Can I reject a payment claim?
Yes. The invoice owner can reject a claim when the payment has not been verified. Rejecting the claim does not falsely mark the invoice as paid.
Can I use different currencies?
Yes. Keanso supports currency-aware invoices so you can work with the currency your business and client relationship require.
Does Keanso process or hold my clients' money?
No. Keanso manages the invoice, reminder, conversation, and payment-claim workflow. A payment claim is only a claim until the invoice owner reviews it.
I cannot access my account. What should I do?
Contact support@keanso.in with a short description of the problem. Never send your password, authentication codes, recovery secrets, or other sensitive credentials by email.
How do I request deletion or ask about my data?
Send your privacy request to privacy@keanso.in. We can help with questions about your personal data and privacy requests.
Still stuck?
Send us the details and we'll take a look.